The Challenges of Consumer-Facing Payment Startups | ETF Trends

It’s not easy for consumer-facing payment startups. Take Bolt, for example: a payments startup that online stores use to let shoppers pay with one click. After starting the year with a valuation of $11 billion in January (up from $6 billion in October), the startup appears to be struggling to retain customers.

Recent reports show that Bolt’s revenue grew around 10% to $28 million last year after significantly cutting fees. This puts its most recent $11 billion private valuation at 400x revenue, nearly double the $6 billion in its last round in October 2021. By comparison, PayPal’s revenue grew 18% in 2021, and its market cap fell 25% to 9x revenue over the same period.

All this is after Bolt outlasted Fast, a rival that raised $120 million and was recently valued at $580 million but recently shuttered.

This slowdown shows that Bolt is under increasing competitive pressure from PayPal and Shopify, both of which have launched their own one-click checkout buttons for merchants. While Bolt has hyped efforts to work with more high-profile retailers, the number of merchants it works with has hovered in the low 300s since 2020 and saw a decline at the start of this year.

In ARK Invest’s weekly newsletter “ARK Disrupt,” analyst Maximilian Friedrich writes that new payment methods have found success during the past 10 years first by owning one side of the network, either the consumer or the merchant, and then extending distribution to the other side. For example, Apple Pay owned consumers through the iPhone and WeChat Pay through WeChat, while Shop Pay owned merchants through Shopify’s core merchant product and Alipay through Alibaba.

“Consumer-facing payment startups Fast and Bolt learned the hard way how difficult it is to scale into a two-sided product—a check-out solution that must be adopted by both merchants and consumers,” writes Friedrich.

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For more news, information, and strategy, visit the Disruptive Technology Channel.