Potamianos says that much of Behavioral Signals’ AI research comes from data shared by call centers and mentions the example of identifying a customer’s emotion upon calling in and correlating it with what is being said.
For future applications of the software, Potamianos believes that it could be useful in health care, as the AI could learn to understand the onset of certain mental illnesses (e.g. depression) through analysis of the human’s voice and speech.
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