The eBay app on iOS appears to be experiencing some issues. Many iPhone and iPad users have taken to social media to complain about the eBay app crashing on iOS, according to tech site PiunikaWeb.
eBay app crashing on iOS: What’s happening?
Users are complaining that they are unable to access the app at all.
“@AskeBay your eBay app isn’t working on the iPhone. Keeps kicking me out! Now unable to respond to messages,” one affected user tweeted.
Some users are complaining that once they open the app, the screen goes blank and then returns to the home screen. Others say the app is not opening for them at all, while still others complain that they are unable to answer messages.
As of now, it is not clear what is causing the issue, but many users say they have been facing the issue since the latest iOS update.
“@AskeBay since your latest app update on my iPhone I can’t open Ebay app…,” one user tweeted.
@AskeBay just done update for eBay app and it will not work now 5.28.1 version ,using a Apple iPad . Not working just crashes
— holly crane (@southfleet1) February 15, 2019
This isn’t the first time users have been having problems with the eBay app crashing on iOS devices. In fact, there have been similar complaints with previous iOS versions dating as far back as 2016. There is no information about how widespread the issue is. It is also unclear if Android users are facing the same issue or not.
For now, there is no comment from eBay about the issue.
A few workarounds if eBay is crashing on your iOS device
Affected users have been trying various workarounds with very little success, but until eBay or Apple releases a fix, you can try some general workarounds that do sometimes fix apps that are crashing.
The first workaround is to simply restart the iPhone. However, one user said he tried it, but but eBay still crashed on his iOS device.
Another workaround is to clear some memory to free up some storage space. More space usually makes phones work faster, so it could prevent crashes. To clear space on your phone, go to Settings > Safari> Clear history and website data.