– Will be LESS responsive to clients
– Will under utilize your staff and they will quit, either mentally or physically
This is why contact segmentation, business servicing modeling, and tech integrations are the 3 must-have’s. We guarantee that you will see your client base dwindle, staff not living up to your expectations, and profitability declining if you don’t have all three.
So let us share a few examples to help you understand WHY these are must-have’s.