By Tony Vidler
As a consumer, a user of professional services myself, I’m tired of hearing from people they should be trusted just because they are labelled professionals.
Recently, and for only about the zillionth time, I asked “the question” that I always ask professionals, and got “the answer” that I pretty much always get back. This time though, I WAS the militant consumer, and responded accordingly.
Picture the scene: I am seeking professional advice; and am a begrudging consumer.