By Tony Vidler

As a consumer, a user of professional services myself, I’m tired of hearing from people they should be trusted just because they are labelled professionals.

Recently, and for only about the zillionth time, I asked “the question” that I always ask professionals, and got “the answer” that I pretty much always get back.  This time though, I WAS the militant consumer, and responded accordingly.

Picture the scene:  I am seeking professional advice; and am a begrudging consumer.

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