A week later, I had my reply:
Thank you for your email regarding your recent JetBlue booking and the lower fare for your flight on
January 29. If you purchase a flight and then a sale fare is announced, we will be happy to rebook
your flight at the lower fare and give you a JetBlue credit for the difference in airfare. The lower
fare needs to be available on your same flight and date of travel.
We have located your reservation and found that your flight is eligible for the sale fare of $139;
therefore, we have honored the lower fare and issued you a TrueBlue credit in the amount of $40.
No. Way.
True, they didn’t give me cold, hard cash. But with customer service like that, why on earth would I fly any other airline? I can’t wait to use my credit, because I need to catch the next episode of “How Will Giada DiLaurentiis Pronounce ‘Spaghetti’ This Time?”
JetBlue (JBLU) is 5% of the new Claymore/NYSE Arca Airline ETF (FAA). The fund launched on Jan. 26.